Answers, not
a ticket queue.
Five clusters covering the questions that actually arrive, each routing to a page that already answers it in full rather than to a ticket queue. Everything about plans, limits, refunds and billing is answered outright at the bottom of this page. If none of it fits, the contact page reaches a person, and that is a genuine fallback rather than a polite dead end.
This page is organised by where you are stuck, not by product area. The first cluster is for the first hour after signing up, when the question is usually “what am I looking at”. The second is installation, which most people reach a day or two later once measurement alone stops being enough. The third covers the two questions that generate more mail than everything else combined — why a score moved, and how a citation is detected when the assistant never told you it cited you. The last two cover access and money, and the API.
Two things worth knowing before you go any further. First, you do not need to install anything to get results: verifying a domain by meta tag or DNS record unlocks the full measurement layer, and the plugins exist only to apply fixes on your behalf. Second, most score movement is noise on a one-day view and signal on a seven-day one, so before opening a support conversation about a number that dropped, check it against a rolling window. Sign-in problems are the exception — those have a dedicated troubleshooting page and are almost always solved there in under a minute.
Your first hour
01You have an account and a domain and you are not yet sure what you are looking at. These three pages, read in order, take about fifteen minutes and cover the whole on-ramp.
- Start here
Getting started
The end-to-end on-ramp: create an account, connect a domain, verify ownership, and reach your first actionable report. Written to be followed in a single sitting of about five minutes.
Running your first scan
What the 47-point audit actually checks, how long it takes, and how to read the report it produces. Scans run live rather than queuing, and finish in well under a minute for most sites.
Understanding the AI Score
Where the single 0–100 number comes from: 47 weighted checks across four pillars, with every weight fitted by regression against observed citation lift rather than assigned by opinion.
Getting AIRank onto your site
02Verification is enough to measure. Installation is what lets AIRank apply fixes for you. Pick the route that matches your stack — all three take under a minute of actual work.
- WordPress
WordPress plugin install
Drop-in plugin for self-hosted WordPress and WordPress.com Business plans. Gives the platform write access to ship approved schema injection, llms.txt generation and structured-data repair without touching code.
- Shopify
Shopify app install
One-click install from the Shopify App Store, scoped to theme edits and metafields. Ships llms.txt and injects Product, FAQPage and Review schema across your product pages.
- Everything else
Universal snippet and DNS proxy
For every other stack: a one-line script tag, or an edge proxy that rewrites HTML before it reaches a crawler. The right choice when your platform has no plugin of its own.
All integrations
The full list of supported platforms with install times and what each one can change on your behalf, so you can check coverage before committing to a route.
Making sense of your numbers
03The two questions that generate the most support mail are “why did my score move?” and “how do you know I was cited?”. Both have a written answer.
How citations are detected
The methodology behind the tracker: how query panels are constructed, how direct URL references and paraphrased snippets are both counted, and how near-duplicate model regenerations are collapsed.
What moves the AI Score
The four pillars and their weights, which checks carry the most points, and why a score can move without you changing anything. Read this before chasing a single-day swing.
Public leaderboard
Where the sites we track sit against each other on AI visibility. Useful as an external reference point when your own number feels good or bad in isolation.
Access, plans and billing
04Sign-in problems have their own troubleshooting page. Everything about money is answered in full further down this page rather than behind a form.
- Troubleshooting
Can't sign in
Six failure modes in one page: the magic link not arriving, Google sign-in erroring, expired links, forgotten sign-up address, redirect loops, and deleting an account outright.
Plans and limits
What each tier includes, where the soft caps sit, and how the 14-day money-back guarantee works. Limits show a banner rather than breaking, and overages are never charged silently.
- Escalate
Talk to a human
Billing, refunds, enterprise scope, or anything this page does not cover. Pick the matching subject and a real person replies — refunds are processed within one business day.
Developers and data
05If you would rather query the data than read a dashboard, everything the interface shows is reachable over the API — and the measurement approach is documented well enough to reimplement.
- Reference
REST API reference
Endpoints for sites, scans, citations, fixes, content and webhooks, with request and response bodies for each. Bearer-token authentication, JSON in and JSON out.
- Advanced
Build your own citation tracker
The full DIY build: query panel design, calling four model APIs cleanly, parsing citations, embedding-matching paraphrases, and the honest running cost of maintaining it yourself.
Security and data handling
What we store, where it lives, and how access is controlled. The page to send to a security reviewer before a procurement conversation gets as far as a questionnaire.
Looking for concepts rather than procedures? The glossary defines the vocabulary, the how-to guides walk through the changes themselves, and the changelog records what shipped and when.
How do I get help from a person?
Use the contact page and pick the subject that matches — billing and refund, enterprise and sales, or a general question. A real person answers rather than a bot, and refunds in particular are processed within one business day. For sign-in problems specifically, the troubleshooting page resolves the issue about nine times out of ten and is faster than waiting for a reply.
Do I need to install anything to see my results?
No. Verification by meta tag or DNS TXT record is enough to run scans, track citations and read every number in the dashboard. Installation — the WordPress plugin, the Shopify app, or the universal snippet — is only required for automatic fixes, because that is the part that needs write access to your site.
My AI Score changed and I did not touch the site. Why?
The score is computed against live conditions, so it moves when the world does: a page falling out of an index, a competitor publishing, a crawler being blocked by a new firewall rule, or a quarterly re-fit of the rubric weights against the tracked cohort. Judge the score on a rolling window rather than day to day.
How long does a scan take?
Thirty to sixty seconds for most sites. Scans run live rather than queuing, and cover both the 47-point readiness audit and a fresh citation sweep across four answer engines. Very large sites take longer because the audit samples more pages, but nothing is batched overnight.
Can I use AIRank without giving it write access to my site?
Yes, and plenty of teams do. Without an integration you get the full measurement layer — scores, citations, competitor tracking, and the specific recommended fixes — and you apply the changes yourself. The integrations exist to remove the copy-and-paste step, not to gate the analysis.
How does the 14-day money-back guarantee actually work?
Within 14 days of signup, send us a message on /contact (pick 'Billing or refund') with the domain you signed up under. We refund the full month within one business day, no forms, no retention call. Our current refund rate is 3.4% — we publish it because we're proud of it.
What happens when I hit my plan's limits?
Nothing breaks. We soft-cap at the limit and show a clear banner: 'You've reached 100 keywords on Pro. Upgrade to Scale for 500, or drop some to continue.' You're never charged overages without your explicit consent.
How does annual billing work?
Pick Annual on the pricing toggle and the month rate drops 20%. You're billed once for the year via PayPal. If you cancel within the first 14 days, full refund. After that, no prorated refunds — but you keep full access until the end of the year.
Do you offer non-profit, student, or startup discounts?
Yes. 50% off for verified 501(c)(3) non-profits, registered students with a .edu email, and YC / Techstars / Entrepreneur First companies within 12 months of acceptance. Drop us a message on /contact (pick 'Billing or refund') with verification.
Can I upgrade mid-month?
Yes. We prorate the difference for the remainder of the current billing cycle. Downgrades take effect at the end of the current cycle so you don't lose features you've already paid for.
What forms of payment do you accept?
PayPal primarily, which lets customers in 200+ countries pay in their local currency. Enterprise customers can pay by wire transfer or Stripe on request. We don't store raw credit card numbers — PayPal handles the vault.
Is there a free trial?
No — we replaced the trial with the 14-day money-back guarantee. In practice it's stronger: you get the full product from day one, and if it's wrong for you, we refund in full within one business day. No trials in 'I'll-get-to-it-later' purgatory.
What's the difference between Scale and Enterprise?
Scale is self-serve — $199/mo, up to 10 sites, unlimited pages, API, white-label, 5 team seats. You can subscribe from /pricing right now. Enterprise is custom — unlimited sites + seats, hourly scans, SSO/SAML, SOC 2 Type II documentation, audit logs, a named success manager, and custom SLAs. Pricing is based on your scope. If you need any of those, start a conversation at /contact (pick 'Enterprise / sales').
Nothing here covering it? Pick the matching subject and a person replies — usually within a few hours.
Contact support