Question 1

How does the 14-day money-back guarantee actually work?

Accepted Answer

Within 14 days of signup, send us a message on /contact (pick 'Billing or refund') with the domain you signed up under. We refund the full month within one business day, no forms, no retention call. Our current refund rate is 3.4% — we publish it because we're proud of it.

Question 2

What happens when I hit my plan's limits?

Accepted Answer

Nothing breaks. We soft-cap at the limit and show a clear banner: 'You've reached 100 keywords on Pro. Upgrade to Scale for 500, or drop some to continue.' You're never charged overages without your explicit consent.

Question 3

How does annual billing work?

Accepted Answer

Pick Annual on the pricing toggle and the month rate drops 20%. You're billed once for the year via PayPal. If you cancel within the first 14 days, full refund. After that, no prorated refunds — but you keep full access until the end of the year.

Question 4

Do you offer non-profit, student, or startup discounts?

Accepted Answer

Yes. 50% off for verified 501(c)(3) non-profits, registered students with a .edu email, and YC / Techstars / Entrepreneur First companies within 12 months of acceptance. Drop us a message on /contact (pick 'Billing or refund') with verification.

Question 5

Can I upgrade mid-month?

Accepted Answer

Yes. We prorate the difference for the remainder of the current billing cycle. Downgrades take effect at the end of the current cycle so you don't lose features you've already paid for.

Question 6

What forms of payment do you accept?

Accepted Answer

PayPal primarily, which lets customers in 200+ countries pay in their local currency. Enterprise customers can pay by wire transfer or Stripe on request. We don't store raw credit card numbers — PayPal handles the vault.

Question 7

Is there a free trial?

Accepted Answer

No — we replaced the trial with the 14-day money-back guarantee. In practice it's stronger: you get the full product from day one, and if it's wrong for you, we refund in full within one business day. No trials in 'I'll-get-to-it-later' purgatory.

Question 8

What's the difference between Scale and Enterprise?

Accepted Answer

Scale is self-serve — $199/mo, up to 10 sites, unlimited pages, API, white-label, 5 team seats. You can subscribe from /pricing right now. Enterprise is custom — unlimited sites + seats, hourly scans, SSO/SAML, SOC 2 Type II documentation, audit logs, a named success manager, and custom SLAs. Pricing is based on your scope. If you need any of those, start a conversation at /contact (pick 'Enterprise / sales').

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not for keywords.

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14-day money-back guarantee.

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Billing questions, answered plainly.

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Pay for citations,not for keywords.